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Guavate's mission is to offer exceptional cuisine, entertainment, and hospitality within a setting that celebrates and nurtures the rich

Puerto Rican culture.

Our commitment to inclusivity has led us to the realization that achieving this objective is only feasible by extending invitations exclusively to individuals who prioritize respect and common courtesy as

fundamental values.

As such, we are pleased to welcome all who share in our vision for a harmonious and inclusive environment of appreciation. even though we do recognize and acknowledge we are consciously excluding undesirable attitudes and behaviors which are not in alignment with of

our mission statement.

We value those who recognize the importance of having a dedicated space exclusively intended for like-minded individuals to

come together and connect.

CODE of CONDUCT POLICY

This code of conduct sets out the behaviour expected of all Club members and visitors at Guavate Puerto Rican Eatery & Bistro A Members Only Club & Restaurant (the Club) premises.

IDENTIFICATION: Members must present their current, signed membership card to the Club Receptionist when entering the Club.  Please note that membership cards are not transferable.


General requirements All Members and Visitors at the Club:

  1. Shall follow all instructions for registration requirerments given by Club Guavate Management and staff.

  2. All members ( over 18 years ) must provide full name,first and last, and at least one form of contact information before entering. A photoID may be asked if member's identity is not personaly known by management. 

  3. Members are expected to provide truthful information. In the event information is falsified or withheld membership may be denied at any point in time.

  4. Photo ID for alcohol service must be provided at any time when asked.

  5.  Shall not behave in any way that will damage the reputation of  Club Guavate as a family-friendly environment, either verbally or through social media.

  6. Shall not disturb other guest and will follow management's directives regarding what constitues disturbing, including but not limited to making negative comments to or around other guest about service, servers, food or any comments relating to or not relating to Guavate esstablishment, policies, staff or owners that disturb the experience for which the guest came to Guavate. 

  7. Shall not make unsolicited negative comments to any other members or their guest regarding, preferrences, culture, gender, physical appearance, age, gender, race , religion, politics. Simply do not be mean or share your judgements about ANY others, in any way in which they can see or hear you, including at a later time on social media. Basicaly keep it to yourself.

IDENTIFICATION: Members must present their current, signed membership card to the Club Receptionist when entering the Club.  Please note that membership cards are not transferable.

If requested, guests must present proof of their age to the Club Receptionist.  Acceptable proof of age being Passport, Drivers Licence, FL Issues Id card or Proof of Age Card.

GUESTS:

a) There may a restriction of two guests that may be invited to the Club, not including minors.  However, permissin may be received for additional  persons. Club member guest must be signed in and vouched for by a member of the Club, who shall be responsible for the behaviour of their guests whilst they are in the Club and its precincts.  

b) Persons under 18 years of age may only be permitted entry to designated areas of the Club for the purpose of dining or attending special events and must be accompanied by a responsible adult.

c) Function guests are those persons attending a specific private or Club function being held on the premises of the Club when prior arrangements shall have been made with the Owner or the Operations Manager. (Please see functions packages for further details.)  

Conduct all members are expected to conduct themselves with respectful mature manners.

  1. Attitudes an communication towards staff and owners should not be rude, demanding or irrational.

  2. Groups will not bully, harass or have a general superior attitude towards servers , even in sillence.

  3. Understand, shouting or raised voices will be be perceived a threatening.

  4. Profanities are not acceptable and will not be toolerated towards staff or in range of children at other tables.

  5. Members may not REFUSE to pay for purchases.

  6. Members may not REFUSE to pay gratuity added to grpups of 6 or larger. Gratitiy include is common practice and is part of your bill.

  7. Understand the police will be called for refusal to pay part of your bill unless management removes it from your bill.

  8. Any known sland or libeo against the establishment will interpreted as a desire to end ones membership from the club.

  9. All problems, concerns or complaints should be addressed directly respectfully to management,not indirectly via social media. 

  10. a commentn box is provided and all comments will be read by management. 

  11. Members may not make demands for special requirerments or behaviors by servers. 

  12. Members may not expect to consume substantion portions of products and only after, ask for discounts or removal from bills. 

  13. Members may not make request for food items to be made repeatedly due to preparation or presentation preferences. Guavate has it's own recipes and styles of presentation. 

  14. Members may not make  custom rules for servers and demand they be followed. ( example of inappropriate rule set by guest stated to server: I want a glass of wine.  You are to bring the wine bottle to the table and open it infront of me. ) this is not our practice, not how it is done., considered an unreasonable request.

  15. Temper tantums are welcome from children but not in alignment with memberships behavior by adults. 

  16. Are required to behave in a manner conducive to the enjoyment of the Club’s facilities for all persons. Obscene and or offensive language or behavior will not be tolerated.

  17. All social groups entering Club Guavate must have made prior arrangemnts for a venue event with owner verification and should ensure that its members are members of the Club.

  18.  All social groups reserving Club Guavate should ensure compliance with this code of conduct by managing the behavior of all within their group.

  19.  Any person or Group found to have damaged Guavate's property will be held accountable for the repair or replacement.

  20. Children should not be allowed to destroy, damage or remove any decorations, including scratching table tops. Parents should keep toy cars or other toys  off table tops.

Alcohol

  1.  Shall not provide anyone under 21 , even if it is your child, alcoholic. 

  2.  Shall not partake of or induce any other person to partake of any illicit drugs on the premises. 

  3. Shall always uphold the Club’s dress code.* see code below

  4.  Shall adhere to the Responsible Consumption of Alcohol and Responsible Conduct of  initiatives followed by the Club.

  5. Shall only consume and will contain  alcohol within the ‘’ areas defined as Guavate. Alcohol is not to be taken into Tower Lobby or anywhere outside of restaurant/club.

 Membership revocation and/orRemoval of Persons from the Club Premises

  1. In the owner’s absence The senior employee of the Club then on duty, has the power to suspend any member’s membership and remove that member from the premises of the Club: a) who in the opinion of the  Owner or the senior employee is becoming intoxicated, or is violent, quarrelsome or indecent, or b) whose presence on the premises of the Club in the opinion of the Chief Executive Owner or the senior employee may render the Club or the Chief Executive Owner liable to a penalty under the Registered Clubs Act. Removal of Persons from the Club Premises

  2.  
    Rule 47: In addition to any powers under Section 77 of the Liquor Act, the CEO or, subject to Rule 51, an employee of the Club may refuse to admit to the Club and may turn out, or cause to be turned out, of the premises of the Club any person including any member:
    a) who is then intoxicated, violent, quarrelsome, or disorderly, or
    b) who, for the purposes of prostitution, engages or uses any part of the premises of the Club.
    c) whose presence on the premises of the Club renders the Club or the Secretary liable to a penalty under the Registered Clubs Act or the Liquor Act.  
    d) who hawks, peddles, or sells any goods on the premises of the Club.
    e) who, within the meaning of the Smoke-free Environment Act, smokes while on any part of the premises that is smoke-free.
    f) who uses, or has in his or her possession, while on the premises of the Club any substance that the Secretary suspects of being a prohibited drug or prohibited plant or substance; and
    g) whom the Club, under the conditions of its club licence, or a term of a liquor accord, is authorised or required to refuse access to the Club.

     
    Dress Code (Front Door)  Dress regulations apply to all members and guests entering club premises. • No hats indoors • No bare feet • No offensive slogans/logos • No excessively revealing clothes • No other inappropriate dress Management’s decision shall be final in all matters relating to dress standards and behaviour. Code of conduct. (Website) • If a member or guest is judged to be dressed in a way that may offend other members or guests, this is sufficient cause to refuse entry to the club. • Management are authorised to adjudicate on whether a member or guest meets the required standards. Headwear (Website) • General headwear is not permitted, indoors (except for religious reasons – all facial features must be visible.) • Ladies dress headwear is allowed.
     
     
    BEHAVIOUR: In order to ensure the comfort and enjoyment of all members of the Club and their guests, no person shall create any undue noise or disturbance within the Club premises, precincts, carpark or nearby streets.
    All members and their guests and other visitors to the Club shall abide by the Liquor  Laws, and when considered appropriate, may be refused service, and requested to leave the Club.  
    Refusal to comply with such a request will result in further action being taken.
    The use of foul or abusive language whilst in the Club will not be tolerated.  
    Any member or guest requested to leave the Club by a Staff Member, shall do so immediately and without undue disturbance.  Failure to do so may result in suspension of membership.
    Management always reserves the right to bar entry or remove members or guests from the Club whose behaviour is deemed improper.
     
    COMPLAINTS: Members shall address any complaints regarding Club matters to the Manager on Duty at the time, or to the owner as soon as practicable.
     
    STAFF: Members and their guests are expected to be always polite and co-operative towards Club staff.  Members are requested that any complaints regarding Staff are to be put in writing and addressed to the owner.  
    At no time should members verbally harass or abuse staff regarding a complaint, either in person or through the social media. Page 3 of 3 


  3.  3. Shall not partake of or induce any other person to partake of any illicit drugs on the premises. 


  4.  4. Shall always uphold the Club’s dress code.


  5.  5. Shall adhere to the Responsible Consumption of Alcohol and Responsible Conduct of  initiatives followed by the Club.


  6.  6. Shall only consuming and containing  alcohol within the ‘’ areas defined as Guavate. Aocohol is not to be taken into Tower Lobby or anywhere outside of restaurant/club.


  7.  7. Are required to behave in a manner conducive to the enjoyment of the Club’s facilities for all persons. Obscene and or offensive language or behavior will not be tolerated.


  8.  8. All sporting or social groups entering Club Guavate should ensure that its members are members of the Club.


  9.  9. All sporting or social groups reserving Club Guavate should ensure compliance with this code of conduct by managing the behavior of all within their group.


  10.  10. Any person or Group found to have damaged Guavate's property will be held accountable for the repair and or reparation of such damage.


Note: Club Guavate Management reserves the right to refuse entry or revoke membership to any person, at its sole discretion.  All decisions are final in all matters relating to club policy, dress and behavior. Failure to comply with any of the above may be deemed as a breach of the Code of Conduct. In the event of a breach by a member or visitor, the Club reserves the right to revoke membership. 
the offender in accordance with the Club Constitution (refer to “Disciplinary Proceedings” below).


Acceptance Members and visitors will be deemed to have accepted this Code of Conduct by attending the Club’s premises and may obtain a copy for their own reference. 

A member guilty of any conduct prejudicial to the interests of the Club, or be in the opinion of the Board or the Disciplinary Committee, guilty of conduct which is unbecoming of a member or which shall render the member unfit for membership, the Board or the Disciplinary Committee shall have power to reprimand, fine, suspend from all privileges of membership for such period as it Page 1 of 3 considers fit, expel or accept the resignation of such member and to remove the person’s name from the Register of members.

Nuestros premios

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